Telstra has been struck by a massive outage - with several customers complaining about their mobile data isn't working (pictured, the Telstra offices in Melbourne)
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Telstra is hit with a massive national outage affecting customers in Australia’s biggest cities

  • Telstra struck by a massive outage
  • Customers complain mobile data isn’t working
  • Telco ‘urgently working’ to resolve the issue 

By Olivia Day For Daily Mail Australia

Published: 23:56 EDT, 25 April 2023 | Updated: 00:28 EDT, 26 April 2023

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Telstra has been struck by a massive outage – with several customers complaining about their mobile data isn’t working. 

In a statement, the telco said: ‘We are looking into an issue impacting some Telstra mobile customers nationally.

‘Customers may be experiencing a loss of mobile data services. We are urgently working to resolve the issue’. 

According to the site Downdetector, customers of the telco have been experiencing issues since 12.30pm on Wednesday afternoon.

One Twitter user said: ‘It seems like @Telstra are having some sort of mobile data outage in Rose Bay (in Sydney’s east) at the moment so I’ve resorted to connecting to the free Wi-Fi from one of their remaining telephone boxes.’

The latest outage appears to be affecting internet, phone and Wi-Fi, however it is understood the issue has since been resolved. 

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Telstra has been struck by a massive outage - with several customers complaining about their mobile data isn't working (pictured, the Telstra offices in Melbourne)

Telstra has been struck by a massive outage - with several customers complaining about their mobile data isn't working (pictured, the Telstra offices in Melbourne)

Telstra has been struck by a massive outage – with several customers complaining about their mobile data isn’t working (pictured, the Telstra offices in Melbourne)

The latest outage appears to be affecting internet, phone and Wi-Fi (stock image)

The latest outage appears to be affecting internet, phone and Wi-Fi (stock image)

 The latest outage appears to be affecting internet, phone and Wi-Fi (stock image)

According to the site Downdetector, customers of the telco have been experiencing issues since 12.30pm on Wednesday afternoon

According to the site Downdetector, customers of the telco have been experiencing issues since 12.30pm on Wednesday afternoon

According to the site Downdetector, customers of the telco have been experiencing issues since 12.30pm on Wednesday afternoon

Complained another: ‘Nothing whatsoever in Coober Pedy, absolutely dead! Trying to get power connected as we just moved into a home and they’re unable due to the network outage.’

‘I haven’t had access for weeks … just inane, useless messages like ‘Your internet connection has dropped out’,’ a third wrote. 

It is still unclear what has caused the latest outage, which appears to be affecting Telstra customers from at least four states. 

Customers have complained of connectivity issues in Toowoomba, southeast Queensland, Sydney’s east, Perth and northern South Australia.

Daily Mail Australia has contacted Telstra for comment.