The telco giant is believed to have informed staff – a total of 472 employees – yesterday, in the first round of layoffs under new Chief Executive Vicky Brady.
“I can confirm we have proposed some changes to continue to reshape our business so that we remain competitive, efficient as well as effective in the way we work,” a Telstra spokesman told 9news.com.au.
“We should make it clear that there won’t be any reductions to our Telstra consumer teams who serve our customers in store, on the phone or at home.
“More broadly across our business we’ve proposed changes to address impacts from exiting legacy products and services as well as gaining efficiencies from increased digitisation, automation and new technology.
“These are critical for us to remain competitive and achieve our customer ambitions.”
When the changes proceed, it will see “some people leave the organisation” and the “creation of new roles”, with a “net reduction of around 472 jobs.”
“Decisions like this are always difficult,” the spokesman said.
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“We know and feel the personal impact on our people and their families.”
The company has roughly 30,000 staff across the country.
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It’s understood that Telstra will work with those in the affected jobs to try find them work elsewhere within the company.
If that’s not possible they’ll be paid out redundancy packages and offered support services.
These reductions are expected to occur in the 2024 financial year.