A major Australian internet service provider has infuriated millions of customers with a crash shutting down the network on Monday.
The disruption to TPG services, which began at around 5.20pm affected broadband services across the country.
TPG serves more than five million mobile users and two million broadband customers.
Broadband services for Vodafone, iiNet, Internode and Kogan fixed internet customers were also affected, according to a company spokesman.
‘Our technical teams are working to resolve an issue causing disruption to fixed broadband services for our customers,’ a TPG statement read.
‘We will keep customers up to date on our progress towards restoring services and apologise for the inconvenience.’
It’s understood a large portion of impacted customers were from NSW.
As more than 14,000 Aussies reported the outage to Downdetector, many more took to X to vent their anger about the outage.
The disruption to TPG services impacted millions of customers on Monday night (stock image)
‘That took you 2 hours to communicate? Pathetic,’ a customer fumed.
‘I could help you with your clearly inadequate crisis management setup… It’s really not that hard.’
‘I expect free wifi for a year in compensation,’ another said.
‘Might have been a bit easier if you told everyone as soon at it happened,’ a third wrote.
Others used sarcasm to respond to TPG and let off some steam.
‘Thank you for finally informing the public,’ a customer posted.
‘Did one of your technicians unplug the wrong cable again? As I once again have no internet after the first outage!’
Another wrote that the company’s message should have read: ‘We have looked at it for 2 hours and come to the conclusion that it’s not working … great update there TPG, how about time estimates or what the issue is.’
Others offered TPG advice on how to deal with the situation better.
‘Our technical teams are working to resolve an issue causing disruption to fixed broadband services for our customers,’ a TPG statement read
‘Really need to make sure your call centres aren’t on the same network,’ one wrote. ‘Web, technical lines all went dark. Rookie move.’
Another wrote that they should ‘Try turning it off and back on again.’
One customer spoke for everyone impacted by asking a simple question – ‘How long will the system be down?’
TPG is yet to explain the cause of the outage but has apologised for the inconvenience.
TPG Telecom is home to brands including Vodafone, TPG, iiNet, AAPT, Internode, Lebara and felix.
It’s the second largest telecommunications company listed on the Australian stock exchange.
Daily Mail Australia has contacted TPG for further comment.
