A passenger has blasted Jetstar after a comedy of errors led to customers being charged for ‘complimentary’ coffee, back-to-back delays and a seat being reserved for an ‘invisible woman’.
While onboard a flight with the budget airline from Melbourne to Adelaide on Wednesday, musician Rob Butvila was ordered to return to his designated seat after taking an empty one across the aisle.
The flight attendant claimed the seat had been reserved by a woman and her baby, despite the plane already being in taxi on the runway.
The seats remained empty for the duration of the flight, prompting Mr Butvila to later share a photo online to Facebook group Why we hate Jetstar.
‘I present to you, the invisible lady and the baby,’ he captioned the the photo of the empty seats.
‘Nobody else is getting on or off this plane until we land (I hope)’.
Having returned to his seat, the pilot then announced the flight would be delayed to resolve an engine issue.
Daily Mail Australia understands the flight was cleared for departure 1.5hours late.
Rob Butvila posted an image of the empty seats on Facebook alongside the caption: ‘I present to you the invisible lady and baby’
Mr Butvila (pictured) claimed a flight attendant charged customers for coffee that had earlier been promised would be free
It was Mr Butvila’s second Jetstar flight in two days. The first, from Townsville to Melbourne on Tuesday morning had also delayed by by 33 minutes due to air traffic control delays.
Things only got worse when a flight attendant began charging customers for tea and coffee that had been promised by the pilot as complimentary to make up for the delay.
‘The stewardess charged every single person (except me) for the promised free coffee,’ he said.
‘When I said the captain announced it was free, she says: ‘We don’t normally do that’.
‘I did get the coffee, she did roll her eyes.’
He added: ‘I got to where I needed to be. Unfortunately, not by the time I needed to be there.
Daily Mail Australia understands 80 per cent of Jetstar’s flights have departed on time so far in April and 96 per cent within an hour of schedule.
