Jetstar customers have faced long lines at check-in across Australia after the airline suffered a major system outage.
The carrier’s check-in and bag-drop systems went offline on Thursday morning, forcing staff to manually enter traveller’s details at the desk and process their luggage.
Long queues were reported at Melbourne Airport and it’s understood several more facilities were affected by the outage.
‘Our check-in and bag drop facilities are operating normally again,’ a Jetstar spokeswoman told Daily Mail Australia later Thursday morning.
‘We thank customers for their understanding and patience earlier this morning as our teams worked to check them in manually for their flights.’
It marks the latest issue for Qantas’ budget subsidiary after a traveller infected with measles caught a flight back to Australia earlier this month.
Health authorities issued a potential infection alert after the traveller flew in from Vietnam and spent time in Sydney.
Anyone who was on Jetstar flight JQ62 from Ho Chi Minh to Sydney at 10.40pm on March 9, or in Sydney Airport’s baggage area from 11am the next day, has been told to check for symptoms.
Jetstar suffered an outage across its check-in and bag drop systems, resulting in long lines
The person with measles also went to Lebanese eatery Ooshman at Pacific Square in Maroubra and 169 Cafe in Randwick on March 10.
Between March 13 and 15, the passenger went to the Matraville Medical Complex, Healthsave Pharmacy and the Prince of Wales Emergency Department.
South Eastern Sydney Director of Public Health Dr Vicky Sheppeard said anyone who was at the above locations at the same time as the infectious case could be at risk.
‘Measles is a vaccine-preventable disease that is spread through the air when someone who is infectious coughs or sneezes,’ Dr Sheppeard said.
‘Symptoms to watch out for include fever, runny nose, sore eyes and a cough, usually followed three or four days later by a red, blotchy rash that spreads from the head to the rest of the body.
‘It can take up to 18 days for symptoms to appear after an exposure, so it’s important for people who visited these locations to look out for symptoms up until 2 April 2025.
‘If they develop symptoms, they should call ahead to their GP or emergency department to ensure they do not spend time in the waiting room with other patients.’
There is an ongoing measles outbreak in Vietnam, with almost 40,000 cases this year.
