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‘Hi Mum’ phone scam costs parents $2 million

Police cybercrime experts are warning Australians to be extra vigilant after more than $2 million was stolen under the ‘Hi Mum” mobile phone scam over past months.

It involves the scammer sending a text message from an unknown mobile phone number to a person on a messaging application claiming to be their son or daughter.

The message will say they’ve lost their phone, telling the victim they’re sending from their new number and to delete the old number.

An example of the ‘Hi Mum’ mobile phone scam that has resulted in more than $2 million stolen from Aussies. (NSW Police) (Supplied)

Once the victim engages in conversation, the offender will ask to borrow money or have a payment made on their behalf.

This will generally include an excuse as to why they need it – for example, unavailability of online banking on the new device – and an offer to pay it back.

The scammer will usually state it’s a matter of urgency before providing details for the payment.

Victims in New South Wales and Victoria account for more than half of all ‘Hi Mum’ scam reports made to Australian law enforcement bodies, followed by Western Australia and Queensland.

NSW Police cybercrime squad commander, Detective Superintendent Matthew Craft, said the scam is becoming increasingly costly for parents around the world, including Australia.

“Victims of the ‘Hi Mum’ scam date back to at least October last year overseas, but since May, we’ve seen a significant increase in reports not just here in NSW, but jurisdictions across Australia,” Detective Superintendent Craft said.

“We encourage people to look out for suspicious behaviours demonstrated by these scammers; including their failure to personalise any communication and excuses as to why they can’t speak on the phone.

Police warn Money obtained by scamming is usually quickly moved from bank accounts into cryptocurrency and victims are unlikely to get their money back. (AAP)

“If you receive a suspicious message on your mobile, particularly through social media or encrypted messaging, reach out to your relative by an alternative method of communication or call to confirm it is in fact them.

“In just a matter of months, the losses accumulated by Australian victims of this scam easily surpasses $2 million when you consider the significant underreporting by victims of cybercrime generally.”

The Australian Cyber Security Centre has recorded a steep increase in the amount of cash and personal identity documents fraudulently obtained by the scam since May, most notably on those aged 65 and above.

Money obtained by scamming is usually quickly moved from bank accounts into cryptocurrency and victims are unlikely to get their money back.

People who have lost money to a scam should contact their bank or financial institution as soon as possible and report the matter to police.

For more advice on how to avoid scams, visit the Scamwatch website.

Anyone with information about cybercrimes and scams should contact Crime Stoppers: 1800 333 000.