Consumer electronics giant Samsung Electronics has topped the rankings for the most complained about business in New South Wales.
The state’s Fair Trading department today released findings for its consumer complaints register today for the first half of 2023.
NSW consumers lodged 416 complaints against the South Korean technology company this year. Grievances included the quality of goods, difficulties with refunds and warranty claims.
Tru Water, a supplier and distributor of water filtration products, systems, and accessories, received 321 complaints.
The register publicly lists businesses online with 10 or more complaints, lodged with NSW Fair Trading, in a calendar month.
On June 4, NSW Fair Trading issued a public warning against SPG Consultants Pty Ltd, trading as Tru Water, urging consumers to avoid dealing with the company due to complaints the business is not delivering goods and is misrepresenting products advertised online.
The other companies in the top five for most complaints were Ticketek with 281 complaints, Injectable Institute Australia with 168 and Qantas with 160.
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NSW Fair Trading said it received more than 80,000 requests a year from consumers needing help to resolve a problem with a business. More than 38,000 requests have been received since January 2023.
NSW Fair Trading Commissioner, Natasha Mann said she wanted consumers to be informed about the products and services they buy and who they purchase from.
“Releasing these complaints empowers everyone to create a fairer marketplace. Many of these complaints could be avoided if businesses resolved disputes more efficiently with their customers when things go wrong,
“Consumers have a right to repairs, replacements and refunds if a product or service they pay for isn’t up to scratch.”
Samsung Electronics Australia has been contacted by 9news.com.au for comment.
