A Reddy Express customer has flagged a nationwide issue after he was mistakenly charged over $14,000 for a tank of petrol.
Motorist Steve filled up his tank at a Reddy Express on Saturday, May 31st, paying $106 for the petrol.
He wrote to 2GB after his wife noticed over 130 additional charges of the same $106 transaction on their bank statement, totalling $14,200 in charges.
“I called Reddy Express, they gave me a number to call after 9 am, then I was told it was a nationwide problem,” he told 2GB host Ben Fordham.
“I called the number basically, it’s just an automated message, and it says they’re aware of the issue, they said you’d be refunded the money in 2 to 7 days.
“I called my bank, Westpac, but they had not been made aware of it…some people may have been charged and they’re not aware of it.”
Another caller named Angelo said the same thing happened to his daughter, who had bought a $6 drink from a Reddy Express on Saturday.
“She spent $6, basically it charged her 104 times for that transaction,” Angelo said.
“The problem with my daughter’s [situation] is she’s going overseas in about a week…she doesn’t want to wait seven days for a refund.”
Reddy Express released a statement today, citing a technical issue following the public complaints.
”On Saturday (31/5) a technical issue led to intermittent EFTPOS errors affecting some guests paying by credit or debit card at Reddy Express stores,” a spokesperson for the company said.
“In some cases, this resulted in guests being charged more than once for their transaction.
“We are aware of the issue and are reversing any duplicate transactions as quickly as possible.
“The majority of those reversals were processed yesterday with the final few being processed today.
“As we are aware of the issue and taking action to rectify it, there is no action required by our guests.
“If guests wish to confirm this with us, please contact our customer service office contactus-retail@vivaenergy.com.au or call 1800 656-055.
“For those customers who alert our customer service assistants that they are experiencing financial stress, we have in place a system to fast-track refunds.
“Reddy Express sincerely apologises to any impacted guests.”
