One of Deliveroo’s rivals is stepping into the gap created by the food delivery service’s sudden collapse in Australia, offering to honour vouchers or credits still held by customers.
“We expect there will be a lot of customers with unused Deliveroo vouchers and gift cards, so we would like to give them the opportunity to redeem those vouchers on their next Menulog order,” Menulog’s managing director Morten Belling has said.
The company is even offering to round up unused Devlieroo vouchers or account credit when it issues a Menulog voucher in return.
“The voucher amount will be rounded up, so if you have a $17 voucher, we’ll give you a $20 voucher!” the Menulog website explains.
However, the offer is capped at a maximum voucher value of $50.
Menulog is also offering expedited set-up with its network to delivery drivers who had been working for Deliveroo.
“We know there are couriers out there who will be feeling the impact of this,” Belling said.
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“We can help couriers to get up and running on the Menulog network as a priority and provide any safety gear that is required, helping them get back to delivering orders and earning an income as quickly as possible.
“We also have opportunities for couriers interested in a position in our employed courier trial in select suburbs of Sydney.”
Menulog is further inviting restaurant and grocery partners who were with Deliveroo to reach out to them, as the company capitalises on its rival’s failure.
“Thousands of small businesses around Australia are increasingly reliant on the income generated through delivery partners. For any restaurant or grocery partners left without a delivery service, please get in touch and we will work with you to get your deliveries back on track and minimise any downtime,” Belling said.
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